Refund policy

Last updated: March 09, 2026

At Zara Zephyr, your satisfaction matters to us. We proudly offer returns and refunds on our women’s clothing collections, including shirts and tops, hats, socks and hosiery, and belts, subject to the conditions outlined below.

Eligibility for Returns

We accept returns for both defective and non-defective items provided that:

  • The return request is made within 30 days of the delivery date
  • Items are new, unworn, unwashed, and unused
  • All original tags, labels, and packaging are intact
  • Items are returned in resalable condition, free from stains, odors, makeup marks, or damage

For hygiene reasons, the following items must be returned unworn and unopened to be eligible:

  • Socks and hosiery

We reserve the right to decline returns that do not meet these conditions.

How to Start a Return

To initiate a return, please contact our customer support team at
info@zarazephyr.com

Once your return request is approved:

  • A prepaid return shipping label will be provided
  • Return shipping is free of charge
  • Returns are accepted by mail only (we do not offer in-store or drop-off returns)

Exchanges

If you would like to exchange an item for a different size or variant, we are happy to help.

  • Exchange requests must be made within 30 days of delivery
  • Items must meet the same condition requirements as returns
  • A prepaid return label will be provided
  • No exchange fees or restocking fees apply

To request an exchange, email us at info@zarazephyr.com

Refunds

Once your returned item is received and inspected, we will notify you of the approval status.

  • Approved refunds are processed within 12 days
  • Refunds are issued to the original payment method
  • A confirmation email will be sent once the refund is completed

All refunds are processed in GBP. If your original payment was made in another currency, your bank or payment provider may apply exchange rates or additional fees beyond our control.

There are no restocking fees for any approved returns or exchanges.

Need Help?

If you have questions about returns, exchanges, or refunds, our team is here to assist you.

Store Name: Zara Zephyr

Email: info@zarazephyr.com

Address: 20 Pottery St, Swansea SA1 8AP, United Kingdom

Operating Hours: Monday to Friday, 9:30 AM – 6:00 PM (GMT)

Contact Us
We’d love to hear from you! You can contact us by email or via our contact form, and we’ll get back to you within two working days.